FREQUENTLY ASKED QUESTIONS
COVID UPDATE
We are still shipping out orders daily and are working hard to get your orders out as quickly as possible!
Please keep in mind that at this time, shipping times may be delayed
and take longer than usual to arrive even if you upgrade your shipping method.
My family and I appreciate your support during these uncertain times and your orders mean the world to us!
We are taking drastic safety measures and taking care to clean and sanitize frequently.
Please stay safe and email us with any questions you may have.
Still have questions?
Please don't hesitate to email us!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
.
① PRODUCTION TIME + ② SHIPPING TIME
① PRODUCTION TIME
(aka Turnaround Time)
Most of our pieces are handmade-to-order and processing times can change daily.
See product page(s) for current production times.
② SHIPPING TIME
Shipping time is based on the Shipped Method you select on the checkout screen.
Click here for instructions on how to select a shipping method/upgrade.
ESTIMATED SHIPPING TIMES:
DOMESTIC (USA)
USPS Standard First Class: 2-5 business days
USPS Priority Mail: 1-3 business days
USPS Express Mail: 1-2 business days
INTERNATIONAL
USPS First Class International: 2-12 weeks
USPS Priority Mail International: 6-10 business days
USPS Express Mail International: 3-5 business days
I NEED MY ORDER IN A HURRY! CAN YOU RUSH MY ORDER?
If you need your order in a hurry or by a certain date you can
A rush order allows you to "skip the line" and places your order at #1 on our order queue.
A RUSH ORDER DOES NOT UPGRADE YOUR SHIPPING METHOD
BE SURE TO ALSO SELECT A SHIPPING UPGRADE AT THE CHECKOUT SCREEN!
Click here for instructions on how to select a shipping method/upgrade.
WHAT IS YOUR RETURN POLICY?
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide!
DO YOU SELL WHOLESALE?
Yes!
Visit our WHOLESALE REGISTRATION page to register for a wholesale account.
WHAT IS "GOLD FILLED"?
Gold Filled vs Gold Plated
Gold filled is an actual layer of real gold that has been bonded to another metal with high heat and pressure.
Gold filled is 100x stronger than "plated" jewelry (Plated jewelry is usually just dipped in a thin layer of gold).
Because of the high heat and pressure bonding process used in gold filled jewelry,
the gold will not rub off or turn colors like plated jewelry does.
Gold filled is high quality jewelry that is more affordable than solid gold jewelry,
so you get the look and feel of solid gold without the hefty price tag!
Gold filled jewelry will last for several years when properly taken care of.
Visit our JEWELRY CARE page for care tips.