FREQUENTLY ASKED QUESTIONS

COVID UPDATE

We are still shipping out orders daily and are working hard to get your orders out as quickly as possible!

Please keep in mind that at this time, shipping times may be delayed

and take longer than usual to arrive even if you upgrade your shipping method.

My family and I appreciate your support during these uncertain times and your orders mean the world to us!

We are taking drastic safety measures and taking care to clean and sanitize frequently.

Please stay safe and email us with any questions you may have.

 

Still have questions?

Please don't hesitate to email us!

  HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?  

.

  PROCESSING TIME  +  SHIPPING TIME  

PROCESSING TIME

(aka Turnaround Time)

Most of our pieces are handmade-to-order and processing times can change daily.

View current processing times here

SHIPPING TIME

Shipping time is based on the Shipped Method you select on the checkout screen.

Click here for instructions on how to select a shipping method/upgrade.

ESTIMATED SHIPPING TIMES:

DOMESTIC (USA)
    USPS Standard First Class: 2-5 business days
USPS Priority Mail: 1-3 business days
USPS Express Mail: 1-2 business days


INTERNATIONAL
USPS First Class International: 2-12 weeks
USPS Priority Mail International: 6-10 business days
USPS Express Mail International: 3-5 business days

 

  I NEED MY ORDER IN A HURRY! CAN YOU RUSH MY ORDER?

If you need your order in a hurry or by a certain date you can

  Purchase a RUSH ORDER  

A rush order allows you to "skip the line" and places your order at #1 on our order queue.

A RUSH ORDER DOES NOT UPGRADE YOUR SHIPPING METHOD

BE SURE TO ALSO SELECT A SHIPPING UPGRADE AT THE CHECKOUT SCREEN!

Click here for instructions on how to select a shipping method/upgrade.

 
 

WHAT IS YOUR RETURN POLICY?

Click here to view our Return Policy

 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide!

 

DO YOU SELL WHOLESALE?

Yes!

Visit our WHOLESALE REGISTRATION page to register for a wholesale account.

WHAT IS "GOLD FILLED"?
Gold Filled vs Gold Plated

Gold filled is an actual layer of real gold that has been bonded to another metal with high heat and pressure.

Gold filled is 100x stronger than "plated" jewelry (Plated jewelry is usually just dipped in a thin layer of gold).

Because of the high heat and pressure bonding process used in gold filled jewelry,

the gold will not rub off or turn colors like plated jewelry does.

Gold filled is high quality jewelry that is more affordable than solid gold jewelry,

so you get the look and feel of solid gold without the hefty price tag!

Gold filled jewelry will last for several years when properly taken care of.

Visit our JEWELRY CARE page for care tips.

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