Question 1

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

Please visit: SHIPPING + RETURNS

Question 2

I NEED MY ORDER IN A HURRY! CAN YOU RUSH MY ORDER?

Accepted Answer

If you need your order in a hurry you can PURCHASE A RUSH ORDER A rush order allows you to "skip the line" and places your order at #1 on our order queue. ​ A RUSH ORDER DOES NOT UPGRADE YOUR SHIPPING METHOD BE SURE TO ALSO SELECT A SHIPPING UPGRADE AT THE CHECKOUT SCREEN! Click here for instructions on how to select a shipping method/upgrade.

Question 3

WHAT IS "GOLD FILLED"?"

Accepted Answer

✦High quality ✦Long lasting ✦Affordable alternative to solid gold ​ Gold filled jewelry is the perfect alternative to solid gold and (when cared for properly) can last for several years. Gold filled jewelry is more affordable than solid gold jewelry, so you get the look and feel of solid gold without the hefty price tag!​ ​ Gold filled jewelry has several layers of gold bonded to a base metal (usually brass) with extremely high heat and pressure. Because of the high heat and pressure bonding process, the gold layer does not wear off easily like plated jewelry does.   GOLD PERCENTAGE IN GOLD FILLED vs GOLD PLATED The amount of gold in gold filled jewelry is legally required to contain a minimum of 5% (or 1/20) of the total weight of the piece. ​ Gold plated jewelry is usually electroplated/dipped in a thin layer of gold (approximately 0.05% of gold). This is why gold filled jewelry is considered to be 100x stronger than plated jewelry. ​ GOLD FILLED CARE INSTRUCTIONS Gold filled jewelry is still not completely solid gold so if not properly taken care of the gold layer can eventually wear/scratch off over time. ​ ✓ Can be worn in the shower ✘ Not recommended to be worn in pools/hot tubs with harsh chemicals ✘ Keep away from hard surfaces to prevent scratching ​ Gold filled jewelry will last for several years when properly taken care of. Visit our JEWELRY CARE page for care tips.

Question 4

CAN I CUSTOMIZE...

Accepted Answer

Each piece is handmade-to-order and can be customized to your hearts content. Please be detailed in your order notes and don't worry - we will contact you if we need to verify any details before finalizing your piece.   ✦Can I choose a different font/style for the front and the back of the pendant? YES!  ✦Can you engrave custom logos/symbols/fonts?  Most likely, but please email a photo of the logo/symbol so I can confirm that it can be engraved. Additional custom engraving fees may apply.  ✦Can I get a specific necklace/bracelet length? Yes! All chains can be custom made in any length.

Question 5

PAYMENTS ACCEPTED

Accepted Answer

Question 6

DON'T SEE YOUR QUESTION HERE?

Accepted Answer

Please don't hesitate to send an email with any questions - big or small! :)